Shaun joined Worcester, Bosch Group, in 1999, specialising in logistics and supply chain management for the leading domestic boiler manufacturer. Under his leadership in this area, the manufacturer established a 99.5% on time and in full delivery standard focusing on product availability through the supply chain.
While continuing to lead within this role, Shaun was then appointed Customer Services Director and became responsible for the Customer Service department. Since then, the award-winning Customer Service department has become renowned within the industry for putting its customer first and striving to ensure the customer offering was industry leading.
In his new role Shaun has the aim of continuing to build the profile of Bosch Commercial and Industrial in the UK and increase market share following two consecutive years of significant growth for the business.
Shaun commented: “I consider this an excellent opportunity to bring my years of customer service experience to Bosch Commercial and Industrial, with the ultimate aim of taking the company forward, building on the strong foundation that Geoff Hobbs established, I intend to replicate the success of the domestic brand to the commercial and industrial market.
“In recent years the business has been going from strength to strength due to our adaptable product range, the sustained success of our innovative Combined Heat and Power modules and the launch of our new Variable Refrigerant Flow range. It is products such as these, alongside our industry leading technical expertise, which allow us to offer complete solutions to industrial, commercial and residential properties nationwide.
“Being based in the heart of the UK, and sharing our headquarters with Worcester, means we are in the fortunate position of being a ‘one-stop-shop’ for our customers, whether it be domestic, commercial or industrial, we have everything in place to provide a bespoke heating, cooling and hot water solution.
For more information on Bosch Commercial and Industrial and its range of heating, cooling and hot water technologies, visit www.bosch-industrial.co.uk or call 0330 123 3004.